We understand that travel plans can sometimes change.
Each of our experiences clearly states its cancellation policy before you complete your booking, as some activities, such as the Roque de los Muchachos Observatory Tour, have specific cancellation conditions due to the way places are managed.
If you need to cancel your booking, we recommend contacting us as soon as possible. We will always do our best to help you within the cancellation conditions that apply to your chosen experience.
If an activity has to be cancelled due to adverse weather conditions or any other circumstances that prevent it from taking place safely or as planned, we will offer you the options set out in our booking conditions.