Our cancellation terms and conditions is as follows:
a. If you cancel.
We are concious your plans may change. Your fare will be reimbursed if you cancel at least 24h in advance. Notice of cancellation must be made in written via email (you will receive a confirmation email. Please notice our working hours). However, a 20% deposit is non-refundable upon cancellation by you.
b. Cancellation due to adverse weather conditions.
Astronomy activities will take place if weather conditions allow night sky observation. A tour or activity may be cancelled due to weather conditions. Options in these cases are that: we refund your fare, we offer an alternative date for your tour/activity or else, we offer and alternative astronomy activity, if available. Under no circumstances can we be held responsible for cancellation due to weather conditions, if you are not contactable for cancellations or if contact data is incorrect. We strongly advice you give us a contact mobile telephone/hotel name & room number to inform you in case of cancellation.
c. For bookings through authorised agencies, consult conditions directly.
Is there an early-bird booking discount or group discount for the astronomy tours?
Yes. We currently offer a 10% discount on online bookings. For groups, we also have discounts depending on group size.
For special events or groups it is possible to organise an additional tour. However, minimum number of clients apply. This is also subject to availability of guides and equipment.
The meeting point of our activities depends on the activity itself and is specified in each activity and on its tickets. Normally the meeting point is in our office in Los Cancajos. However, for activities that allow transportation such as astronomical tours or for groups, there is the possibility of picking up clients at hotels. There is a minimum number of customers for this. Please consult us via email.