Bookings
If no available dates appear in the calendar, it usually means one of the following:
- The experience is fully booked for those dates.
- We have not yet published the schedule for that period.
- That particular experience is not available on the selected dates.
We publish our calendar several months in advance. If your travel dates are not yet available, we recommend checking back later or contacting us. We will be happy to let you know when new dates are released.
If an experience is fully booked, we may also be able to add you to a waiting list in case a place becomes available due to a cancellation.
Most online booking issues can be resolved quickly and easily.
Before trying again, we recommend that you:
- Use an up-to-date web browser such as Chrome, Safari, Edge or Firefox.
- Check that your card is enabled for online payments.
- Complete any bank authentication required by your payment provider.
- Wait a few minutes before trying again if the system has temporarily held your places during a previous booking attempt.
If you are still experiencing difficulties after following these steps, please contact us by email or phone. We will be happy to help you complete your booking.
es.
We organise astronomy experiences for private groups, schools, companies, associations and other organised groups.
The conditions depend on the number of participants, the type of experience and the services included.
If you are planning a group activity, please get in touch with us. We will be happy to prepare a personalised proposal tailored to your group’s needs.
In many cases, yes.
In addition to our regular schedule, we organise private astronomy experiences for groups, companies, schools, universities, conferences, organised trips and special celebrations.
We can also tailor the experience around a specific theme, such as beginner astronomy, deep-sky observing, night photography or educational activities for specialised groups.
Availability depends on the type of experience, the number of participants and our guides’ schedules.
If our published dates do not fit your travel plans, or if you are looking for a customised experience, please get in touch. Whenever possible, we will prepare a personalised proposal to suit your needs.
Yes.
We organise astronomy experiences for companies, schools, universities, travel agencies, conferences, incentive trips and organised groups.
Each experience is tailored to the profile of the participants and can combine astronomy outreach, stargazing, visits to the Roque de los Muchachos Observatory, or private experiences designed specifically for each group.
If you are organising a trip, corporate event or educational activity, we would be delighted to prepare a personalised proposal.
It depends on the time of year and the type of experience.
During the high season, public holidays, Easter, Christmas and special astronomical events, many experiences sell out weeks or even months in advance.
Experiences with small groups and Private Tours usually have more limited availability, so we recommend booking as early as possible once you know your travel dates.
If your trip is approaching and you cannot find availability, please contact us. We will always do our best to help if there is an alternative.
Private Tours are not scheduled as regular experiences with open bookings.
Each tour is designed specifically for each reservation, taking into account guide availability, duration, the number of participants, the type of experience you are looking for and, where appropriate, additional services such as night photography or transfers.
For this reason, Private Tours do not appear in our general booking calendar.
If you are interested in a Private Tour, simply send us your request. We will let you know our availability and help you choose the option that best suits your interests and travel dates.
The quality of every experience is always our highest priority.
Before each experience, we carefully assess the weather forecast and the actual sky conditions to determine whether the stargazing experience can take place with the level of quality we expect.
If the conditions are not suitable, we will contact you as soon as possible to offer the available alternatives, such as rescheduling your experience or providing a refund in accordance with our booking conditions.
Our goal is never to run an experience simply because it is scheduled. We would rather postpone it than offer an experience that does not meet the standards you expect from AstroLaPalma.
We understand that travel plans can sometimes change.
Each of our experiences clearly states its cancellation policy before you complete your booking, as some activities, such as the Roque de los Muchachos Observatory Tour, have specific cancellation conditions due to the way places are managed.
If you need to cancel your booking, we recommend contacting us as soon as possible. We will always do our best to help you within the cancellation conditions that apply to your chosen experience.
If an activity has to be cancelled due to adverse weather conditions or any other circumstances that prevent it from taking place safely or as planned, we will offer you the options set out in our booking conditions.
All bookings made through our website can be paid using the payment methods displayed during the booking process.
For some Private Tours and tailor-made experiences, specific payment options may be available. If this applies, we will provide all the necessary information when confirming your booking.
If you have any questions before making your payment, please don’t hesitate to contact us. We will be happy to help.