Our cancellation terms and conditions is as follows:
a. If you cancel.
We are concious your plans may change. Your fare will be reimbursed if you cancel at least 24h in advance. Notice of cancellation must be made in written via email (you will receive a confirmation email. Please notice our working hours). However, a 20% deposit is non-refundable upon cancellation by you.
Important: For visits to the Observatory there is a 50% non-refundable fee and if you would like to cancel and get the partial refund notice is at least 48h.
b. Cancellation due to adverse weather conditions.
Astronomy activities will take place if weather conditions allow night sky observation. A tour or activity may be cancelled due to weather conditions. Options in these cases are that: we refund your fare, we offer an alternative date for your tour/activity or else, we offer and alternative astronomy activity, if available. Under no circumstances can we be held responsible for cancellation due to weather conditions, if you are not contactable for cancellations or if contact data is incorrect. We strongly advice you give us a contact mobile telephone/hotel name & room number to inform you in case of cancellation.
c. For bookings through authorised agencies, see terms & conditions of your agency directly.