Activities

For both self-drive and with transport included tickets, meeting point is outside our office in Los Cancajos   (hotel Las Olas). A map to reach the meeting point is on every ticket and on the reservation page. Please be at the meeting point at least 10 mins before departure.

For closed groups, it is possible to have an alternative picking up point. Please email us to discuss best options.

For other activities the site and meeting point is specified on the web and tickets. Please read the conditions. For example, for “tapas and stars”, the meeting point is at Centro de Visitantes de Fuencaliente, althout there is the possibility of transport from hotel Princess (opcional).

Our guides speak English and Spanish. Tours in german language are possible but subject to availability of guides. For Dutch, French and Italian, please request more info via email.

The duration of the tours, excluding transfers, will be about two hours (with transfers  included 4 hours). Other activities have a longer duration and are specified on the activity website. Activities for close or concerted groups may vary in duration according to agreement.

Transport on Astronomy tours is an optional service. If a regular ticket is purchased it does not include transport. Specifically clients must purchase tickets+transport. A minimum number of 6 passengers is required. Very seldom this minimum number is not reached in which case, clients can still participate with the self-drive option. Fare difference will be reimbursed in that case.

Check out if other activities include transport or not. Please see what is included on the ‘details section’ for every activity.

The calendar of our astronomy activities including tours and events is published on our web. Tours usually take place on Mondays, Wednesdays and Saturdays. In high season, availability increases. In any case, places left will appear in green on our calendar. Availability of dates appear with 2-3 months in advance only. Star-parties & requested events are not published on our website.

All our guides are amateur astronomers and qualified Starlight guides. Also, our main guides are astrophysicists with previous experience in teaching, science communication, astronomical instrumentation and they are also amateur astronomers. All our guides have more than 5 years on previous experiencie at guiding groups.

Photo: 2018 with all our Tripadvisor awards so far.

Dates with availability appear in green on the calendar. If you read this in our reservations section it means that there are no places available for this activity at the moment (no more places left). Also it may mean you cannot book right now as it is too soon. Please note that, we upload dates for activities on our website 2-3 months prior to the date (in september for activities in november-december for example). In turn, in high season places may all go.

You may send us an email if you want to be added to the waiting list for when/if we have places.

All our activities are suitable for children and of course, they are always welcome.

Children between 6 and 11 years have a reduced price (see each of the activities) . Whereas children under 6 years go for free (except if they need transportation with us in which case a fee of 12 EUR apply). However, please note that  children under 6 years old cannot attend the (day) visits to the Roque de Los Muchachos Observatory due to health and safety reasons.

It is possible to visit the facilities of the Roque de los Muchachos Observatory, but only upon prior reservation and only in the morning. See “Visits to the Observatory” on this website.

However, under no circumstances is it possible to stargaze at the observatory at night or to visit the observatory in the evening. From sunset until dawn the gates at the observatory are locked (20:00-7:00) are  and only professionals are allowed. For stargazing tours see here.

Payment

Prices for all our activities and services are in Euros. Payments in advance can be made via paypal or credit card. Some local travel agencies, hotels and tourist information offices have our events and/or tours on sale.

Preparation

Prices for all our activities and services are in Euros. Payments in advance can be made via paypal or credit card. Some local travel agencies, hotels and tourist information offices have our events and/or tours on sale.

Astronomy tours are safe. However, they take place at night. We recommend clients to follow some basic precaution measures. However, it is extremely important for you to bring winter clothing to the activity as temperature may drop at night, even in summer.

Yes. We strongly recommend you to bring winter clothing with you even in summer.

All our activities are in Spanish and English. Sometimes we have guides that also Speak german, so yes, it is possible to have a guide who is English speaking.

Reservation

Our cancellation terms and conditions is as follows:

a. If you cancel.

We are concious your plans may change. Your fare will be reimbursed if you cancel at least 24h in advance. Notice of cancellation must be made in written via email (you will receive a confirmation email. Please notice our working hours). However, a 20% deposit is non-refundable upon cancellation by you.

b. Cancellation due to adverse weather conditions.

Astronomy activities will take place if weather conditions allow night sky observation. A tour or activity may be cancelled due to weather conditions. Options in these cases are that: we refund your fare, we offer an alternative date for your tour/activity or else, we offer and alternative astronomy activity, if available. Under no circumstances can we be held responsible for cancellation due to weather conditions, if you are not contactable for cancellations or if contact data is incorrect. We strongly advice you give us a contact mobile telephone/hotel name & room number to inform you in case of cancellation.

c. For bookings through authorised agencies, consult conditions directly.

Is there an early-bird booking discount or group discount for the astronomy tours?

Yes. We currently offer a 10% discount on online bookings. For groups, we also have discounts depending on group size.

For special events or groups it is possible to organise an additional tour. However, minimum number of clients apply. This is also subject to availability of guides and equipment.

The meeting point of our activities depends on the activity itself and is specified in each activity and on its tickets. Normally the meeting point is in our office in Los Cancajos. However, for activities that allow transportation such as astronomical tours or for groups, there is the possibility of picking up clients at hotels. There is a minimum number of customers for this. Please consult us via email.