Activities

For both self-drive and with transport included tickets, meeting point is outside our office in Los Cancajos   (hotel Las Olas). A map to reach the meeting point is on every ticket and on the reservation page. Please be at the meeting point at least 10 mins before departure.

For closed groups, it is possible to have an alternative picking up point. Please email us to discuss best options.

For other activities the site and meeting point is specified on the web and tickets. Please read the conditions. For example, for “tapas and stars”, the meeting point is at Centro de Visitantes de Fuencaliente, althout there is the possibility of transport from hotel Princess (opcional).

Our guides speak English and Spanish. Tours in german language are possible but subject to availability of guides. For Dutch, French and Italian, please request more info via email.

The duration of the tours, excluding transfers, will be about two hours (with transfers  included 4 hours). Other activities have a longer duration and are specified on the activity website. Activities for close or concerted groups may vary in duration according to agreement.

For a tour with transfers a minimum number of 6 passengers is required. Very seldom this minimum number is not reached in which case, clients can still participate with the self-drive option. Fare difference will be reimbursed in that case.

The calendar of our astronomy activities including tours and events is published on our web. Tours usually take place on Mondays, Wednesdays and Saturdays. In high season, availability increases. In any case, places left will appear in green on our calendar. Availability of dates appear with 2-3 months in advance only. Star-parties & requested events are not published on our website.

Our main guides are astrophysicists with previous experience in teaching, science communication, astronomical instrumentation and they are also amateur astronomers. The team also include astronomers trained by us.

Payment

Prices for all our activities and services are in Euros. Payments in advance can be made via paypal or credit card. Some local travel agencies, hotels and tourist information offices have our events and/or tours on sale.

Preparation

Prices for all our activities and services are in Euros. Payments in advance can be made via paypal or credit card. Some local travel agencies, hotels and tourist information offices have our events and/or tours on sale.

Astronomy tours are safe. However, they take place at night. We recommend clients to follow some basic precaution measures. However, it is extremely important for you to bring winter clothing to the activity as temperature may drop at night, even in summer.

Yes. We strongly recommend you to bring winter clothing with you even in summer.

Reservation

Our cancellation terms and conditions is as follows:

a. If you cancel.

We are concious your plans may change. Your fare will be reimbursed if you cancel at least 24h in advance. Notice of cancellation must be made in written via email (you will receive a confirmation email. Please notice our working hours). However, a 20% deposit is non-refundable upon cancellation by you.

b. Cancellation due to adverse weather conditions.

Astronomy activities will take place if weather conditions allow night sky observation. A tour or activity may be cancelled due to weather conditions. Options in these cases are that: we refund your fare, we offer an alternative date for your tour/activity or else, we offer and alternative astronomy activity, if available. Under no circumstances can we be held responsible for cancellation due to weather conditions, if you are not contactable for cancellations or if contact data is incorrect. We strongly advice you give us a contact mobile telephone/hotel name & room number to inform you in case of cancellation.

c. For bookings through authorised agencies, consult conditions directly.

Is there an early-bird booking discount or group discount for the astronomy tours?

Yes. We currently offer a 10% discount on online bookings. For groups, we also have discounts depending on group size.

For special events or groups it is possible to organise an additional tour. However, minimum number of clients apply. This is also subject to availability of guides and equipment.